Be a tester, current webinars & training and our expert tips for repairs
February 5, 2018
Today we have some interesting information for you.
For example, do you already know about our test campaign for Honeywell's EDA50 handheld and our logistics software TISLOG mobile?
Learn more about our webinars and training courses in February.
And as a TIS customer in our expert tips you will find valuable instructions on how to speed up your repairs at TIS.
Learn more in this issue.
for the team of TIS
Markus Vinke/ Peter Giesekus
- Managing Directors -
The topics of this issue
Become a tester at TIS
Honeywell hardware and TIS software in practice
Try* the Honeywell EDA50 handheld with Android in combination with TIS' highly flexible telematics solution TISLOG mobile Enterprise TIS for free.
*Register now, because the number of available devices is limited. The prerequisite is a fleet size of at least 20 vehicles.
Free webinars of TIS GmbH
TISLOG mobile Smart
Logistics 4.0 for the use of charter or one-time drivers
February 12, 2018 | 02.00-2.45 pm
Learn all about the advantages of TISLOG mobile Smart. In comparison, we also provide you with information on other software solutions from TIS.
More free webinars in February 2018
TISLOG office Infodesk for new users
Overview, functions, areas of focus, transition
February 22, 2018 | 11.00 am - 12.00 pm
ETA - the unknown thing in TISLOG office Infodesk
Introduction, calculation and parameterization, application
February 22, 2018 | 12.30-1.15 pm
How it works
One day before the webinar all registered participants receive an automatically generated participation invitation with their access data (see screenshot below) via e-mail.
If you have already registered, but have NOT received this participation invitation until the day before the webinar, please check your SPAM filter or register again.
Do you already know our training offers?
UPCOMING TRAINING COURSE
TISLOG for new users
April 12, 2018 | 10 am - 5 pm (CET)
In order to exploit the full potential of our TISLOG logistics software for mobile order management, we recommend familiarizing support personnel in your company, such as team leaders, shift managers and administrators with the TISLOG functions in this intensive course. In addition to tips on handling the software on mobile devices, attendees are given insight into the administrative tools and troubleshooting, as well as further information on setup and configuration options.s.
Do you want more information? We will be happy to answer your questions. Please contact us at email@example.com
Pricing and registration
On request, we will gladly provide you with information on the costs and details of our training courses and will gladly accept your registration.
Please contact us at firstname.lastname@example.org
Repairs at TIS: How to get through the repair process quickly
In case of failure or malfunction, devices be returned as quickly as possible back into use, to keep disruptions during operation as low as possible. The technical support and repair experts at TIS are committed to helping our customers. Also on the customer side there are small but essential moves that can speed up the repair process itself.
Four tips from our experts show you how to speed up your repair orders:
1. Give communication the right kick
Registering delivery notes and creating tickets costs time and administrative efforts. Sometimes these steps are actually unnecessary, for example, if a ticket already exists.
Always report your need for repair via RMA via our Observer or, if this is not possible, via web request directly to our ticket system. This way, your information goes directly to the right place.
This saves time and your repair can be processed faster.
2. Troubleshooting is time consuming - the right information helps
Especially errors that occur only occasionally, usually cost a lot of time and many tests until they can be reproduced.
Occasionally, devices are incorrectly returned to the customer with a "no errors detected" result because no errors were found.
Always send your equipment accompanied by a very detailed description of the error. The more detailed the error description, the higher the probability that the problem will be detected and corrected quickly.
3. Avoid incorrect delivery
Every now and then, packages or cost estimates are sent to the wrong address or wrong contact person, which in some cases can significantly increase the turnaround time of a repair.
When submitting devices, it is best always to include information on a direct contact person in your house with contact details and the desired return address. This way your repaired device will arrive without any detours.
4. Incomplete entries can be an obstacle
In some cases, the repair of a device in our workshop fails because the specified error can not be adjusted because important components are missing.
A device that does not boot, for example, because the battery is defective, should therefore necessarily be sent together with the battery or devices with failing radio transmission due to a defective SIM card, should include the SIM card.
When submitting devices for repair, be sure to send ALL the components involved in the failure (such as battery, Sim, SD, scan handle, transponder, etc.) together with the device to us. This accelerates our work and your device will be repaired faster.
Do you have any questions about this news or general questions about our products and services?
Our colleagues in the TIS sales gladly take care of your questions concerns.
Please give us a call:
+49 2871 2722-0
Or send us an e-mail
See you next time!
We'll get back to you soon.
For comments, wishes or suggestions to this newsletter, we are happily available.
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