Skip to content

TIS Newsletter – Special, Tips & Dates

Be a tester, current webinars & training and our expert tips for repairs

February 5, 2018Markus Vinke, Peter Giesekus - Geschäftsführer TIS GmbH

Today we have some interesting information for you.
For example, do you already know about our test campaign for Honeywell's EDA50 handheld and our logistics software TISLOG mobile?
Learn more about our webinars and training courses in February.
And as a TIS customer in our expert tips you will find valuable instructions on how to speed up your repairs at TIS.
Learn more in this issue.

Enjoy reading!
for the team of TIS

Markus Vinke/ Peter Giesekus
- Managing Directors -

The topics of this issue

Become a tester at TIS

Test the ScanPal EDA50 from Honeywell

Honeywell hardware and TIS software in practice

Try* the Honeywell EDA50 handheld with Android in combination with TIS' highly flexible telematics solution TISLOG mobile Enterprise TIS for free.

*Register now, because the number of available devices is limited. The prerequisite is a fleet size of at least 20 vehicles.

Free webinars of TIS GmbH

Telematics Webinars at TIS

Free webinar

TISLOG mobile Smart

Logistics 4.0 for the use of charter or one-time drivers

February 12, 2018 | 02.00-2.45 pm

Learn all about the advantages of TISLOG mobile Smart. In comparison, we also provide you with information on other software solutions from TIS.

More free webinars in February 2018

TISLOG office Infodesk for new users
Overview, functions, areas of focus, transition

February 22, 2018 | 11.00 am - 12.00 pm


ETA - the unknown thing in TISLOG office Infodesk
Introduction, calculation and parameterization, application

February 22, 2018 | 12.30-1.15 pm


How it works

One day before the webinar all registered participants receive an automatically generated participation invitation with their access data (see screenshot below) via e-mail.

Webinare und Schulungen des Telematikanbieters TIS GmbH

If you have already registered, but have NOT received this participation invitation until the day before the webinar, please check your SPAM filter or register again.


Training at TIS GmbH 2018

Do you already know our training offers?


TISLOG for new users

April 12, 2018 | 10 am - 5 pm (CET)

In order to exploit the full potential of our TISLOG logistics software for mobile order management, we recommend familiarizing support personnel in your company, such as team leaders, shift managers and administrators with the TISLOG functions in this intensive course. In addition to tips on handling the software on mobile devices, attendees are given insight into the administrative tools and troubleshooting, as well as further information on setup and configuration options.s.

Do you want more information? We will be happy to answer your questions. Please contact us at

Pricing and registration

On request, we will gladly provide you with information on the costs and details of our training courses and will gladly accept your registration.

Please contact us at

Repairs at TIS: How to get through the repair process quickly

In case of failure or malfunction, devices be returned as quickly as possible back into use, to keep disruptions during operation as low as possible. The technical support and repair experts at TIS are committed to helping our customers. Also on the customer side there are small but essential moves that can speed up the repair process itself.

Four tips from our experts show you how to speed up your repair orders:


1. Give communication the right kick

Registering delivery notes and creating tickets costs time and administrative efforts. Sometimes these steps are actually unnecessary, for example, if a ticket already exists.



Always report your need for repair via RMA via our Observer or, if this is not possible, via web request directly to our ticket system. This way, your information goes directly to the right place.
This saves time and your repair can be processed faster.

2. Troubleshooting is time consuming - the right information helps

Especially errors that occur only occasionally, usually cost a lot of time and many tests until they can be reproduced.

Occasionally, devices are incorrectly returned to the customer with a "no errors detected" result because no errors were found.



Always send your equipment accompanied by a very detailed description of the error. The more detailed the error description, the higher the probability that the problem will be detected and corrected quickly.

3. Avoid incorrect delivery

Every now and then, packages or cost estimates are sent to the wrong address or wrong contact person, which in some cases can significantly increase the turnaround time of a repair.



When submitting devices, it is best always to include information on a direct contact person in your house with contact details and the desired return address. This way your repaired device will arrive without any detours.

4. Incomplete entries can be an obstacle

In some cases, the repair of a device in our workshop fails because the specified error can not be adjusted because important components are missing.

A device that does not boot, for example, because the battery is defective, should therefore necessarily be sent together with the battery or devices with failing radio transmission due to a defective SIM card, should include the SIM card.



When submitting devices for repair, be sure to send ALL the components involved in the failure (such as battery, Sim, SD, scan handle, transponder, etc.) together with the device to us. This accelerates our work and your device will be repaired faster.

Our sales team will gladly advise you!

Do you have any questions about this news or general questions about our products and services?

Our colleagues in the TIS sales gladly take care of your questions concerns.

Please give us a call:

+49 2871 2722-0

Or send us an e-mail

See you next time!

We'll get back to you soon.
For comments, wishes or suggestions to this newsletter, we are happily available.

More News

Newsletter August 2023

14 August 2023

In this newsletter we will inform you about all the news of TIS GmbH: Hours commitment, Hardware and Webinars.


Tachograph DTCO 4.1

14 August 2023

From August 21, 2023 the new DTCO 4.1 tachograph will be mandatory in all newly registered commercial vehicles over 3.5 tons gross vehicle weight.


Newsletter July 2023

28 July 2023

In this newsletter we will inform you about Fabian Bielefeld as our secnd managing director as well as interfaces and data enrichment.


Interfaces and Data Enrichment

24 July 2023

TIS GmbH has a variety of interfaces to external service providers. Through this, the usage of TISLOG gets easier.


Newsletter June 2023

23 June 2023

Get to know everything about Infodesk 5, our TISLOG LIve Configurator and about our Webinars in July.


Infodesk 5 – The new version of our web platform TISLOG office Infodesk

23 June 2023

Infodesk 5 is the new version of our web platform TISLOG office Infodesk 5. It offers a better overview and a modern design.


Advantages of the TISLOG Live Configurator

23 June 2023

With the TISLOG Live Configurator it is possible to configure dialogues in the TISLOG mobile App on an easy and fast way via drag and drop.


Feedback transport logistic

16 May 2023

Many new contacts – the feedback of TIS GmbH to the transport logistic trade fair in Munich.


LogiMAT 2023 in retrospect

05 May 2023

We are looking back to a successful LogiMAT 2023. Exciting conversations, interesting inputs and a multitude of new interested persons.


Newsletter May 2023

21 April 2023

In this newsletter we will give you a retrospect of the fairs LogiMAT and transport logistic. Furthermore, we will present our new sales employee and our Webinars in June.