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Case Study Chr. Cavegn Transport AG

On the search for a flexible logistics software

The Situation

Euro pallets, Düsseldorfer, trolleys, fish boxes and much more: At the seven nationwide locations of the Swiss logistics service provider Christian Cavegn AG, more than 50 customer-specific types of packaging are in circulation for around 300 customers and around 4,000 recipient addresses. 100,000 of these load carriers and containers are moved every day and have be documented by the recipient and ideally exchanged directly.

The Task

A new logistics solution should be introduced that further digitizes the entire transport process and optimizes the handling of the load carriers. As differences in account assignment, a lack of communication between the driver and the dispatch manager or carelessness when taking back the goods quickly lead to claims in the five-figure range.

The Project Implementation

In 2018, Chr. Cavegn Transport AG, together with the Swiss system house Querformat, introduced the easily configurable telematics system TISLOG from TIS GmbH.

The devices, Zebra TC56, have the TISLOG app, which guides each driver step by step through the transport process. “Right from the start, we liked the self-explanatory structure of the software, which the drivers can learn quickly,” says Robert Moze, project manager at Christian Cavegn AG. In addition, TISLOG is very easy to configure and can be "quickly adapted to individual requirements by ticking and unchecking". The drivers report the shipment status, the loading and unloading times or the damage reports with photos to qLine, a software by Querformat, digitally at the push of a button on the touchscreen. The same applies to the recipients' signatures on the display. Shortly thereafter, the data is available in qLine and can be forwarded to the customer from there. "We have to prove to our customers promptly that the goods have been delivered," reports Moze.
The even greater challenge here, however, was the customer-specific processing of the order and container management. "We wanted a solution that shows the driver only the relevant containers and work steps, depending on the delivery point and customer," explains Moze, who wanted to ensure the best possible overview on the displays of the mobile computers. His drivers transport up to 400 containers per delivery, which represent a considerable value even without goods.
Up to 20 recipients with different requirements have to be addressed on each tour. For some, a simple delivery scan is enough and for others, for example, the empty containers have to be exchanged immediately. Each rule can be shown customer-specifically by TISLOG so that the drivers are guided safely and error-free through the process. "To achieve this goal, TIS developed some special solutions, which work very well," confirms Moze and adds: "The cooperation is very pleasant, especially as I can simply formulate my wishes by e-mail, which TIS then automatically implements in solutions.”