New Terms and conditions

Terms and wording of contracts - for some they are a necessary evil, for us they are the basis of a transparent and fair cooperation with our customers without surprises in the fine print.
We have never had any fine print. We have always placed much emphasis on well-readable and a fair contract principles, because our goal is a long-term partnership with our customers, not the quick business. Last year we asked our ten year old terms and conditions to the test - and thoroughly revised them. In the course of January 2012 we will introduce the new terms and conditions.

Since 2001, we at TIS used the same terms and conditions unchanged. This is certainly a sign of continuity and balance. On the other hand, the IT landscape with all its possibilities has changed dramatically in these 10 years. This of course also applies to the products and services of TIS. In 2001, nobody even thought of web portals such as information desk, SaaS/cloud computing, or repair cost contracts with equipment manufacturers and 24/7-on-call services. Therefore, we have placed our entire terms and conditions last year to the test, have eliminated old parts and integrated new ones.

The new terms and conditions, we will introduce in the course of January 2012. These then form the secure basis of our future business. The modified contract principles are gradually integrated into existing service contracts, if required by the new services. This is the case, for example, if you are using Psion devices and now add Motorola devices with comprehensive service. For the Psion devices you have agreed a premium repair service with us, but the new units are repaired at Motorola, not at TIS. For this you will need other services provided by TIS.