Photographic Documentation at Delivery.

The Concept.

Even under best conditions and utmost due diligence shipments can be damaged en route from the sender to the recipient. Our transportation and logistics customers know only too well, that the repeated transshipping of shipments from the parcel or loading dock can- on occasion – result in damage.

Damage must be documented to ensure the efficient settlement of property damage claims. As such, a description of the damages in the PSV3 system provides an excellent reference. The description includes data regarding when and where the product/shipment was most likely damaged. However, written documentation does not necessarily always reveal the full extent of the damage - a picture of the damaged product would provide a better basis to assess the damage.

TIS have developed a product by the name of "Imager" to address this issue. Imager takes photographs of the incurred damages, simply and quickly. The photograph of the damages can then be assigned to a specific shipment.

Our long-standing experience in the transportation and logistics industry has born out that the documentation of damages at the point of delivery/receipt is of great use. This ensures that the extent and scope of damages is documented (in writing and with photographs) such that the extent of damages is not inadvertently subsequently embellished. The Imager has been integrated into the PSV3-TL delivery solution to address this issue.

Photographs can also be useful during the loading and unloading of trucks. The photographs serve as interface documentation of the passing of risk to the subcontractor. We also plan on incorporating the Imager into the scanning process at the bay.

Photographing shipments during scanning in the bay poses a particular challenge: The transportation and logistics software must ensure that the photo-documentation software is up and running. This is required because the mobile device directly accesses the server (by means of terminal emulation) during the scanning process in the bay. The use of Imager to document damages during loading and the associated scanning of shipments are only possible via "remote control".

TIS is presently developing the next generation of Imager to ensure optimal photo quality and the perfect integration of Imager into the PSV3 system.